Case Studies

Product designer at HP working on the Workforce Experience Platform (WXP) Collaboration app

Onboarding
Simplifying Vyopta's overly complex customer onboarding process, from hours of hand holding the customer to becoming a quick and easy to use experience. Taking different backend systems and merging them into one for a completely reimagined onboarding process.

Filter + Search
Making Vyopta's search capabilities more intuitive with simple and powerful options, introducing the ability to save a search and view your recent search history.

Alerts
Rethinking Vyopta's alerting system to become more actionable for customers, to not only know when an issue was taking place in their system, but for them to take immediate action to resolve the issue

Smart Diagnostics
Expanding Vyopta's call monitoring by introducing the ability to quickly identify the root causes of problematic calls, and provide remediation steps.